About the role
AI summarisedThe IS&T Retail Engineering Operations & Support (REOS) organization supports the IT systems enabling Apple Retail to serve millions of customers. In this engineering role, you will be a hands-on, proactive problem solver, collaborating with various technical teams to resolve complex issues across Apple’s global retail applications and enhancing product delivery.
TechnologyOnsiteSoftware and Services
Key Responsibilities
- Manage and troubleshoot global incidents related to point of sale, carrier integrations, and financing systems for an international user base across complex applications.
- Contribute to the development of functional requirements, technical specifications, and support documentation for automation and process improvements.
- Conduct root cause analysis, log defects, and collaborate with engineering, leadership, field, operations, and partner teams to prioritize fixes.
- Assist with the global support strategy for new product releases and feature launches.
- Collaborate on cross-functional process enhancements to improve efficiency and service quality.
Requirements
- Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, OR similar work experience.
- At least 3 years of experience in a related software engineering job or tier 2+ customer/application support role.
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
- Coding knowledge in Java and familiarity with related frameworks.
- Experience with SQL and leveraging databases for data analysis.
- Proven experience coordinating and leading organization-wide critical incidents (P1/P0) in high-pressure environments.
- Willingness to participate in on-call rotations, international travel, and provide weekend coverage as needed.