About the role
AI summarisedThis role is a Service Delivery Professional position at CMA CGM Group, a global leader in shipping and logistics, based in the Philippines. The role focuses on ensuring export cargo is ready for loading by coordinating with customers, managing bookings, handling documentation, and liaising with internal teams to resolve contingencies.
BusinessFull-timeGeneral
Key Responsibilities
- Contact customers and re-confirm the loading intention of their bookings
- Perform Booking modifications/amendments as per customer feedback
- Contact customers for final notification by phone for missing information and getting cargo ready to load
- Monitor and update FCL cut off in I-Cut off Perform Pre-Call Cleaning
- Ensure all hazardous bookings are approved & necessary documentation provided/validated prior loading
- All special bookings are checked for its readiness
- Ensure all Bookings are duly updated with VGM details
- Ensure all necessary documentation are submitted (Customs, operations, destinations customs, etc) prior loading of export cargo
- Facilitate customer demands for Late Gate receivals with Operations/terminals
- Follow up on local cargo shut outs (cut and runs), perform (for own bookings) and monitor (for x-bookings) LARA updates to inform Cargo Ops & Cargo Flow after completion
- Coordinate with related internal teams and follow up to ensure Resolution for customer last minute problems
- Manage all activities caused due to operational contingencies
Requirements
- Strong knowledge in Shipping Industry (minimum 5 years of experience)
- Graduate (3 years regular course) Any bachelor degree or Equivalent University Degree
- Knowledge of commercial policy and offers
- Knowledge of dangerous / special cargo or commodity
- Knowledge of port / country regulations
- Knowledge of the legal and / or regulatory frame
- Commercial relation
- Customer service / user support
- Risk detection and prevention
- Excellent communication Skills
- Software / IT Applications