About the role
AI summarisedOperations specialist handling unsecured lending operations including credit card and loan account maintenance, income document verification, and stakeholder collaboration at a bank.
BusinessFull-timeGeneral
Key Responsibilities
- Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
- Toggle between different systems to perform pre-processing and data entries
- Establish and maintain effective relationship and partnership with key stakeholders
- Ensure all requests are processed within specified Service standard, timely and accurately
- Handle operational issues and provide escalation to management team
- Review & update system reports on daily, weekly and monthly basis
- Challenge status quo and execute changes in an effective manner
- Take initiative & ownership of all cases handled and follow up on resolutions closely
- Ensure process compliance with credit policy and operational risk policies
- Review and improve standards/procedures/framework for ensuring optimal customer experience
Requirements
Requirements were not listed in the extracted data for this post.