About the role
AI summarisedThis role is for a Customer Service Officer/Executive at Knight Frank, a global real estate consultancy. The position focuses on unit handover and defects management for property owners, ensuring a seamless experience through pre-handover inspections, coordinating handover processes, and managing defect resolutions.
BusinessFull-timeGeneral
Key Responsibilities
- Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution.
- Keep the developer updated on progress and prepare comprehensive handover kits for owners.
- Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors.
- Maintain accurate handover records and provide daily updates to the developer.
- Act as the liaison between owners and contractors, ensuring timely defect resolutions.
- Oversee rectification sign-offs and monitor progress to meet agreed timelines.
- Maintain logs for keys, access cards, and other critical details during defect rectifications.
Requirements
- Experienced in unit handover and defects management.
- A strong communicator with a customer-first mindset, able to navigate complex situations with ease.
- Highly organized and detail-oriented, capable of managing multiple tasks and timelines.
- Comfortable working independently, yet a team player with a collaborative attitude.