About the role
AI summarisedCustomer Support Engineer role at KLA Corporation in Singapore, Singapore.
EquipmentOnsite
Key Responsibilities
- Perform field service activities including troubleshooting, diagnosing, and repairing highly complex equipment at customer wafer fab facilities.
- Resolve installation and upgrading problems for customer equipment.
- Coordinate equipment schedules to minimize system downtime.
- Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
- Prepare field service reports documenting customer support activities and providing documentation on recurring problems to other supporting functions.
Requirements
- Bachelor’s Degree in Mechanical, Mechatronics, Electrical, or Electronics Engineering.
- Strong interpersonal and communication skills to understand customer needs.
- Ability to work independently and show initiative.
- Willingness to travel at short notice.
- Ability to work overtime (overtime is compensated).