About the role
AI summarisedThe Customer Engineer performs standard service activities, preventive maintenance, and quality repairs on semiconductor and display manufacturing equipment. They respond to fab issues, assist senior engineers, apply diagnostic techniques, and ensure customer satisfaction while complying with safety procedures. The role requires technical problem-solving, communication skills, and adherence to established procedures under moderate supervision.
EquipmentOnsiteCustomer Service & Support
Key Responsibilities
- Performs all standard service activities through Tier I unassisted
- Performs standard Tier II with assistance
- Able to perform routine preventative maintenance within established timeframes
- Responds to fab issues by communicating with other engineers and participating in escalation conference calls
- May participate in projects to reduce costs and increase uptime
- Verifies operational quality of system equipment
- Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers
Requirements
- Has established skills to perform a range of day-to-day activities
- Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
- Recognizes and solves typical problems that can occur in own work area without supervisory approval
- Evaluates and selects solutions from established options
- Impacts own team through the quality of the services or information provided
- Follows standardized procedures and practices
- Receives regular but moderate supervision and guidance
- Uses communication skills to exchange information