About the role

AI summarised

The Air Export Team Leader Indonesia oversees the air export operations team, ensuring efficient and compliant handling of export shipments. This role involves managing team performance, coordinating with stakeholders, and optimizing processes to meet service level agreements.

BusinessFull-timeGeneral

Key Responsibilities

Lead and supervise the air export team to ensure timely and accurate processing of export shipments.
Monitor team performance and provide coaching and training to enhance productivity and quality.
Coordinate with internal departments and external partners to resolve operational issues.
Ensure compliance with company policies, customs regulations, and industry standards.
Optimize workflows and implement process improvements to increase efficiency.
Prepare and review operational reports and metrics for management review.
Manage resource allocation and shift scheduling to meet operational demands.
Handle escalated customer inquiries and complaints related to air export operations.

Requirements

Minimum 3 years of experience in air freight forwarding or logistics operations.
At least 1 year of experience in a supervisory or team lead role.
Strong knowledge of air export procedures, documentation, and customs regulations.
Excellent communication and interpersonal skills.
Proven ability to lead and motivate a team.
Proficiency in Microsoft Office and logistics software.
Problem-solving and decision-making skills.
Ability to work under pressure and meet tight deadlines.
Fluent in English; additional languages are a plus.