About the role

AI summarised

The Oncologist Specialist APAC role at Abbott Molecular involves serving as a global technical expert in oncology-related service issues, providing advanced troubleshooting, training, and strategic support to field service teams. The position requires collaboration with regional and internal teams to drive service excellence, ensure regulatory compliance, and support product lifecycle initiatives in the oncology market.

HealthcareOnsite

Key Responsibilities

Act as a key liaison between field service teams and internal Quality and Operations functions to ensure alignment, efficiency, and high service standards
Support the development and implementation of Oncology-specific service strategies, tools, and training
Enhance customer satisfaction and operational performance through proactive issue resolution and continuous improvement initiatives
Serve as the global technical expert for Oncology-related service issues, providing advanced troubleshooting and guidance to field service teams
Collaborate with regional service leaders to identify and address market-specific needs and opportunities
Act as the primary point of contact between the field and internal Quality, Regulatory, and Operations teams for Oncology-related matters
Lead or support root cause investigations, CAPA development, and quality improvement initiatives related to Oncology products and services
Develop and deliver technical training, documentation, and best practices to enhance field service capabilities
Monitor and analyze service performance metrics to identify trends, risks, and areas for improvement
Participate in cross-functional projects aimed at product lifecycle support, new product introductions, and service innovation
Represent the service function in global Oncology strategy discussions and planning sessions

Requirements

Bachelor’s degree in biomedical engineering, Life Sciences, or a related technical field
Advanced degree preferred
FISH and Cytogenetics experience required
CG(ASCP) certification preferred
Minimum of 7-10 years of experience in medical device service, technical support, or field engineering
At least 2 years focused on Oncology-related technologies or markets
Proven experience working in a global or regional customer facing role, ideally within a matrixed organization
Strong understanding of quality systems, regulatory requirements (e.g., FDA, ISO 13485), and CAPA processes
Demonstrated ability to lead cross-functional initiatives and collaborate effectively with internal stakeholders (e.g., Quality, Regulatory, Operations, R&D)
Experience in training development and delivery for technical audiences
Excellent analytical, problem-solving, and communication skills
Ability to manage multiple priorities in a fast-paced, global environment
Willingness to travel internationally as needed (up to 25%)