About the role

AI summarised

The SIN Hub Manager leads and monitors ground operations at Changi Airport for Singapore Airlines, ensuring punctuality, connections, and customer experience. They coordinate with handling agents and airport stakeholders, manage regular and irregular operations, and are evaluated for overseas station manager roles after 24 months.

BusinessFull-time1802

Key Responsibilities

Lead, monitor and ensure safe, effective and efficient operations execution on the ground to deliver the highest standards in hub punctuality, connections and customer experience.
Be the authority and final point of resolution for all servicing and lapses on the ground.
Work collaboratively with handling agents and other airport stakeholders such as Changi Airport Group (CAG), Certis and the Immigration & Checkpoints Authority (ICA) to achieve operational outcomes.
Manage SQ hub operations at Changi Airport, focusing on Flight On-Time Performance / Punctuality Management.
Manage Transfer Management.
Manage Regular Operations Management (Check-in Counters, Departure / Arrivals, Baggage / Ramp Handling).
Manage Irregular Operations Management (Flight Disruption, Delayed Arrival, Crisis).
Manage VIP and Premium Passenger Handling Management.
Manage Safety, Security and Health Matters Management.
Manage Relationship Management with Service Partners and Airport Stakeholders.
Manage Service Improvements and Projects.

Requirements

Degree in any discipline.
Able to work well both independently and in teams.
Possess strong people and communications skills.
Interest in Operations and Customer Servicing.
Resourceful, problem-solving inclination and able to multi-task.
Demonstrate good networking and communication skills to liaise with both internal and external stakeholders.
Results focus and manage resources effectively.
Open to continuous learning, unlearning and relearning.
Resilient, able to remain calm under stressful conditions while maintaining a positive attitude to manage operations effectively.
Able to work long hours averaging 12 hours per day and irregular hours.