About the role
AI summarisedIT/Network Ops Engineer responsible for triage, troubleshooting, and repair of production networks and servers across Data Center, Edge, IP Backbone, and Optical elements. The role involves following procedures, engaging with vendors, and escalating complex issues while identifying process improvements.
BusinessFull-time
Key Responsibilities
- Support triage, troubleshooting, and repair of production networks / server across Data Center, Edge, IP Backbone, and Optical elements.
- Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs.
- Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
- Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
- Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
- Identify opportunities to improve processes, tools, or automate tasks.
Requirements
- Prior experience in server management, monitoring etc.
- 2 years of relevant experience in related field
- IT operations
- Understanding with network, server routing and switching technologies and provide support to teams, internally and to B2B groups