About the role
AI summarisedSenior Associate L2 Application Support Engineer specializing in Avaloq for Wealth Management Technology at a bank. Responsible for providing second-level application support, incident and problem management, and ensuring system stability for wealth management applications.
BusinessFull-timeGeneral
Key Responsibilities
- Provide L2 application support for Avaloq-based wealth management systems, ensuring high availability and performance.
- Manage and resolve incidents, service requests, and problems within agreed service level agreements (SLAs).
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Coordinate with L1 support, development teams, and vendors for issue resolution and system enhancements.
- Participate in change management processes, including deployment of patches and upgrades.
- Create and maintain technical documentation, runbooks, and knowledge base articles.
- Monitor system health, perform health checks, and proactively identify potential issues.
- Support batch processing, data reconciliation, and end-of-day operations.
- Provide on-call support and participate in disaster recovery drills.
Requirements
- Minimum 5 years of experience in application support, preferably in banking or wealth management.
- Strong hands-on experience with Avaloq core banking platform.
- Proficiency in SQL and Unix/Linux commands.
- Knowledge of ITIL framework and incident/problem/change management processes.
- Experience with batch scheduling tools and monitoring tools.
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder management skills.
- Ability to work under pressure and handle multiple priorities.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Avaloq certification is preferred.