About the role

AI summarised

The Intern, End User Computing role at Sembcorp involves supporting end-user technology needs across local and overseas business units. Responsibilities include installing and configuring hardware and software, providing technical troubleshooting and user training, maintaining IT systems, generating service reports, supporting digital projects, managing IT inventory, and coordinating with external vendors. The role requires foundational knowledge of desktop and network systems, operating systems, mobile devices, collaboration tools, and cloud platforms, along with strong communication skills.

UtilitiesOnsite

Key Responsibilities

Install and configure computer hardware / software to user’s devices (laptops etc); troubleshooting technical issues (i.e LAN/Wifi etc) if any
Provide face-to-face and/or remote user training and IT support to local and overseas business units
Monitor, conduct routine maintenance as well as perform system changes and development to IT systems, hardware, network and business applications (including products & solutions) to ensure optimal service operations
Generate reports to analyse the service activities and delivery KPI; brainstorm ideas to enhance service delivery
Support digital & technology projects and initiatives as per organization’s direction
Manage stock inventory and assist with the purchase of IT equipment
Partner with external vendors to ensure optimal use of the system functions and that their services meet our business requirements

Requirements

Basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
Good understanding of mobile / smart devices, Android and iOS
Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
Good working knowledge and experience in managing Office365 and Azure
Good verbal and written communication skills