About the role
AI summarisedDeliver excellent post-sales customer service by supporting a wide range of issues for orders placed online and in Apple retail stores. This role involves order maintenance, problem resolution, and broad support concerning shipping, billing, and order management, while also contributing to enhancing the overall customer journey.
TechnologyOnsiteSupport and Service
Key Responsibilities
- Process and manage customer orders accurately and in a timely manner.
- Resolve order-related issues, blocks, discrepancies, and escalations.
- Collaborate with internal teams (logistics, warehouse, retail stores, payment team, finance) to ensure smooth order fulfillment.
- Initiate and manage shipping issues in coordination with logistics partners and carriers.
- Provide post-sales support for Apple's evolving line of products and services.
Requirements
- Passionate about creating best-in-class customer experiences.
- Excellent verbal and written communication skills with professional phone etiquette.
- High attention to detail and accuracy.
- Demonstrates resourcefulness, adaptability, and flexibility.
- Strong team player mindset.
- Learning agility to adjust to changing policies, procedures, and new systems.
- High computer literacy and ability to use multiple applications.
- Advanced problem-solving skills with critical thinking and sound judgment.
- Korean language proficiency is required.