About the role
AI summarisedThe role is for an End User IT Engineer at a bank, focusing on managing end user services, engineering solutions, and leading a team. The position involves overseeing IT support, implementing solutions, and ensuring service quality.
BusinessFull-timeGeneral
Key Responsibilities
- Manage and oversee end user IT services and support operations.
- Lead and mentor a team of IT support engineers.
- Design and implement engineering solutions for end user computing.
- Ensure high availability and performance of end user systems.
- Collaborate with other IT teams to deliver integrated solutions.
- Develop and maintain IT service management processes.
- Monitor service levels and drive continuous improvement.
- Manage vendor relationships and procurement of end user equipment.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 8 years of experience in end user IT support or engineering.
- At least 3 years of experience in a managerial or team lead role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with endpoint management tools (e.g., SCCM, JAMF).
- Familiarity with ITIL framework and service management.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and manage multiple priorities.
- Relevant certifications (e.g., ITIL, Microsoft) preferred.