About the role
AI summarisedResponsible for supporting the day-to-day operations of High Net Worth (HNW) new business and policy servicing across various distribution channels. This role focuses on operational execution, maintaining high service quality, ensuring process adherence, and driving efficiency improvements within the HNW Centre of Excellence.
InsuranceOnsiteSingapore
Key Responsibilities
- Support HNW new business case management and policy servicing processes for timely, accurate, and compliant execution.
- Ensure strict adherence to Standard Operating Procedures (SOPs), underwriting workflows, and regulatory requirements.
- Monitor service levels, turnaround times, quality metrics, and support process improvement initiatives.
- Collaborate with internal and external stakeholders (Case Managers, Compliance, Pricing) to resolve operational issues.
- Participate in process reviews with internal departments and external partners to improve operational effectiveness.
- Support the implementation of Centre of Excellence (CoE) initiatives, process enhancements, and system changes.
- Ensure all operations comply with internal policies, MAS regulations, and governance standards.
Requirements
- Proven ability to manage operational execution within a high-net-worth environment.
- Strong understanding of compliance and regulatory adherence (MAS regulations preferred).
- Detail-oriented approach to case management and policy servicing.
- Ability to work cross-functionally with various internal and external teams.
- Proactive problem-solving skills to address operational bottlenecks.