Airbus

Customer Order Specialist

Airbus
Aircraft MRO & Aviation EngineeringSingapore AreaOnsitePosted 1 day ago

About the role

AI summarised

Manage end-to-end spares and repair activities for Asia-Pacific aviation customers, coordinating between clients and repair stations while maintaining order accuracy in SAP.

AerospaceOnsite

Key Responsibilities

  • Manage daily spares and repair orders ensuring liaison with customers and repair stations in due time
  • Collect all spares and repair activity inputs for regional weekly reporting and invoicing
  • Manage Spares and Repair Orders in SAP and update repair data files for reporting
  • Process Purchase Orders received from repair stations in SAP and follow up repair progress status
  • Monitor Spare Part stocks in Singapore and liaise with Toulouse to ensure appropriate replenishments
  • Manage warranty claims and chase outstanding payments for assigned customer portfolio
  • Identify business opportunities through daily customer interface for operations
  • Ensure business continuity with local and Toulouse teams

Requirements

  • Diploma holder with minimum 3 years experience in Sales Administration or Logistics
  • High proficiency in MS Excel/Gsheet and SAP
  • Proven ability in customer relationship and satisfaction management
  • Experience in cross-functional and multi-cultural relationship management
  • Independent, tenacious, and solution-driven mindset
  • Strong team player capable of contributing to continuous improvement and digitalization projects
  • Ability to handle transversal team activities and process updates