About the role
AI summarisedJourney Manager - Post Purchase CX role at Dyson in Singapore - St James Power Station Headquarters.
Consumer ElectronicsOnsiteCustomer Care Enablement
Key Responsibilities
- Focus on a customer centric, personalized, digital and self-service first approach while remaining strategic in omnichannel design.
- Ensure each journey segment has wholistic post-purchase alignment, is scalable, and is locally relevant.
Requirements
- 4+ years of experience in customer experience, operations, lifecycle or product marketing, product management, service design, or journey management.
- Strong understanding of processes, systems, and customer expectations.
- Experience with journey mapping, service design, and customer feedback platforms.
- Analytical mindset with the ability to translate data into actionable improvements.