About the role
AI summarisedCustomer service professional at a global shipping and logistics company, responsible for handling customer queries, coordinating shipments, and monitoring delivery.
BusinessFull-timeGeneral
Key Responsibilities
- Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track & trace upon delivery
- Record and update information on customer profiles
Requirements
Requirements were not listed in the extracted data for this post.