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Qualcomm

RMA Senior Engineer

Qualcomm
Fabless SemiconductorSingapore, Central Singapore, SingaporeFull-time4 weeks ago
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About the role

AI summarised

This is a senior RMA engineer role at Qualcomm's Customer Quality Team, focusing on resolving product quality issues for returned materials. The engineer will lead evaluation of customer returns using various test platforms and tools, collaborate with cross-functional teams, and drive corrective actions to improve quality metrics. The role requires strong experience in semiconductor quality and automotive systems.

FablessFull-timeQuality Assurance Engineering

Key Responsibilities

  • Lead and manage the RMA evaluation progress daily.
  • Evaluate customer returns using tools like ATE, XRAY, CSAM, IV curve, and bench tests to identify root causes.
  • Serve as a liaison between Qualcomm, Product Core Team, and Branch CQE. Optimize processes between Customer/Branch & Qualcomm.
  • Track actions, schedules, and owners for timely RMA analysis and initiate corrective actions when needed.
  • Enhance quality systems to reduce outgoing product DPPM.
  • Provide customer feedback to internal teams to improve satisfaction metrics.
  • Prioritize and implement customer corrective actions within Qualcomm.
  • Produce regular 8D reports for problem-solving teams and management.
  • Update customers promptly on open quality issues or support requests.

Requirements

  • BS in Electrical/Computer/Communication Engineering (MS preferred) with 5+ years' experience.
  • Minimum 4 years in customer support, quality engineering, or product testing.
  • Familiarity with automotive product qualification procedures and quality standards.
  • Proficient in quality tools, statistics, and problem-solving.
  • Knowledge of microelectronics, surface mount technology, semiconductor fabrication, or offshore customers is a plus.
  • Strong soft skills: proactive, teachable, team player.
  • Strong experience in the automotive industry or related products is highly desired.
  • Proficiency in understanding various automotive system technologies (IVI, ADAS, connectivity etc.) issues is essential.
  • Expertise in addressing ASIC Apps processor issues related to camera, audio, video encoding, and graphics validation is required.
  • Skills in hardware verification on CPU, GPU, memory, as well as experience in collaborating with cross-functional groups including design, marketing, product test engineering, and supply chain.
  • Knowledgeable in semiconductor assembly, SMT, and packaging issues, with an understanding of mechanical test parameters, is preferred.
  • Communication Skills: Strong verbal and written skills; clear organization and articulation of information; seeks win/win resolutions.
  • Electronic Test Equipment: Proficient with Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA, etc.
  • Semiconductor Quality Experience: In-depth knowledge of semiconductor manufacturing processes, focusing on customer issue related aspects.
  • Hands-On Lab Skills: Strong system level debug and product characterization; expertise in CMOS design is a plus.
  • IC Testing: Understanding IC test performance and its correlation with system behavior; knowledgeable on information sharing policies.