About the role
AI summarisedThis role manages global product support for CVD equipment, leading field engineering efforts to resolve complex equipment issues. The position requires strong technical expertise in semiconductor equipment, customer communication, and cross-functional collaboration to drive resolution of top field issues and support NPI and beta site testing.
EquipmentOnsiteEngineering
Key Responsibilities
- Develop procedures and best known methods (BKMs)
- Act as an effective customer communicator
- Collaborate cross-functionally to support product support initiatives
- Lead troubleshooting and root-cause analysis for complex equipment
- Support NPI, FMECA, design reviews, and beta site testing activities
Requirements
- PhD, Master's, or Bachelor's degree in Engineering
- Semiconductor or equipment background preferred
- 8+ years in product support or field engineering
- Leadership experience
- Strong troubleshooting and root-cause analysis skills
- Experience with NPI, FMECA, design reviews, and beta site testing
- Ability to develop procedures and BKMs
- Effective customer communication skills
- Cross-functional collaboration ability