About the role
AI summarisedThe Business Banking Manager oversees the Emerging Business Customer Service Unit, managing a team to deliver exceptional service to small business clients. The role involves driving customer satisfaction, operational efficiency, and team development within a banking environment.
BusinessFull-timeGeneral
Key Responsibilities
- Manage and lead the Emerging Business Customer Service Unit to achieve service excellence
- Drive customer satisfaction and retention through effective service delivery
- Monitor and improve operational processes to enhance efficiency
- Develop and coach team members to meet performance targets
- Handle escalated customer inquiries and resolve complex issues
- Collaborate with cross-functional teams to align service strategies
- Ensure compliance with banking regulations and internal policies
- Prepare and present performance reports to senior management
Requirements
- Bachelor's degree in Business, Finance, or related field
- Minimum 5 years of experience in banking or financial services
- At least 2 years of experience in a supervisory or managerial role
- Strong knowledge of business banking products and services
- Excellent communication and interpersonal skills
- Proven ability to drive customer service excellence
- Analytical and problem-solving skills
- Proficiency in Microsoft Office applications
- Ability to work in a fast-paced environment
- Strong leadership and team management abilities