About the role
AI summarisedThe Network Services Operations Engineer at Apple supports the day-to-day operations of cloud network infrastructure, including Kubernetes environments, software firewalls, VPC management, and incident response for services like iCloud and Siri. The role involves on-call rotations and requires strong Linux administration, networking, and automation skills to ensure high availability and scalability of Apple's cloud services.
TechnologyOnsite
Key Responsibilities
- Responsible for day-to-day operations of K8 infra
- Perform incident management of cloud network services
- Maintain high availability, scale, and resilience of cloud network services
- Participate in on-call rotation on a periodic basis
- Drive solutions with self-motivation, passion for excellence, quality, and detail
- Support and scale cloud services as part of Apple’s Cloud network Infrastructure team
- Ensure infrastructure reliability for Apple services such as iCloud, iTunes, Siri, and Maps
- Collaborate with teams across Apple that rely on network infrastructure for global service delivery
Requirements
- Strong experience with Linux systems administration, including configuration, automated provisioning and monitoring
- Familiarity with network tools such as Wireshark, tcpdump, and traceroute
- Familiarity with infrastructure-as-code approach and tools
- Kubernetes experience, including cluster management, application deployment, and configuration
- Proficient in at least one of: Python, Ansible, or Shell
- Solid grasp of modern technology stacks: containers, IP networking, HTTP, SSL
- Understanding of TCP/IP, routing/switching, firewalls, and network protocols
- Ability to quickly learn and adapt to new technologies
- Strong operational and troubleshooting skills
- BS or MS in Computer Science or equivalent industry experience
- Experience with SDN controllers and virtualized network infrastructure (preferred)
- Experience supporting environments with thousands of servers and critical uptime requirements (preferred)
- Experience with IP network design and architecture, routing, firewalls, and switching configuration (preferred)
- Experience with modern web-scale services including servers, VIPs, load balancers, proxies (preferred)
- Experience with monitoring and metrics platforms like Splunk and Prometheus (preferred)
- Experience with public clouds like AWS, GCP, or AliCloud (preferred)
- Proficiency in Chinese (preferred due to collaboration with stakeholders in Greater China)