About the role

AI summarised

The Global Product Support role at Applied Materials involves developing service procedures, conducting product testing and failure analysis, collaborating with engineering and quality teams, creating technical documentation, and training customer-facing teams on new semiconductor equipment. The position focuses on ensuring product reliability and successful field deployment through procedural development, data collection, and cross-functional coordination.

EquipmentOnsiteEngineering

Key Responsibilities

Develop new procedures and Best Known Methods (BKMs) to service new products
Participate in or own first chamber Build & Test in Apps lab
Solve issues or work with Engineering to address issues identified
Work with Manufacturing to develop procedures and participate in New Product final test if required
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

Requirements

Demonstrates conceptual and practical expertise in own discipline
Has basic knowledge of related disciplines
Has knowledge of best practices and how own area integrates with others
Is aware of the competition and the factors that differentiate them in the market
Acts as a resource for colleagues with less experience
May lead small projects with manageable risks and resource requirements
Solves complex problems
Takes a new perspective on existing solutions
Exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams
Works within broad guidelines and policies
Explains difficult or sensitive information
Works to build consensus