About the role
AI summarisedThis role supports the Account Manager/VP Customers in defining and implementing customer account strategies for Rolls-Royce in the aerospace industry. Responsibilities include contract administration, financial planning, customer relationship building, and managing debt or payment matters. The ideal candidate has a degree in a technical or numerate discipline, strong relevant experience, and skills in planning, programme management, and communication.
AerospaceFull-timeCustomer Management
Key Responsibilities
- Support the Account Manager/VP Customers in defining and implementing customer account strategies. Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account. Use the Customer Hub to drive account management discipline.
- Support the Account Manager/VP Customers in contract and account administration.
- Support the Account Manager/VP Customers in generating revenue & cash plans as well as the management of cash and profit opportunities, and threat mitigation. Help to co-ordinate sales and transitions targets.
- Support the account team in building customer relationships. Keep assigned customers informed and represent their needs and views within Rolls-Royce. Help to foster new airline relationships and help to grow the Rolls-Royce customer base in your region.
- Manage and deliver the financial plan for your assigned customers
- Manage any debt or payment matters for your assigned customers
- Support achievement of Customer Satisfaction and NPS targets for your assigned customers.
Requirements
- Degree in a technical or numerate discipline, or strong relevant experience
- Self-motivated with an ability to work in a multifunctional and multicultural environment
- Planning and programme management experience
- Confident influencing and communication skills with key customer focus
- Broad knowledge of a Customer and Services organisation is desirable and having worked within an aerospace or aviation industry would be an advantage
- Proficient IT skills, fluent across Microsoft Office suite