About the role
AI summarisedAssistant Manager responsible for driving service sales and business development for mtu power systems in marine and industrial markets. Focuses on customer retention, new customer acquisition, and market expansion while managing key accounts and ensuring customer satisfaction.
AerospaceOnsiteCustomer Management
Key Responsibilities
- Plan, monitor and report application business performance, including service sales contribution towards Aftermarket & Technical Services (ATS) goals
- Proactively sell mtu service products to end users and governmental customers, following the route-to-market strategy
- Grow service business revenue through customer retention, upselling, and market expansion
- Support network development and continuous improvement of service business capabilities
- Provide accurate and timely service, customer, and market information to relevant internal stakeholders
- Ensure customer satisfaction by managing expectations, handling escalations, and resolving issues effectively
- Conduct customer visits, business reviews, and performance discussions to strengthen partnerships
- Achieve incoming orders and revenue targets
- Maximise profitability through strategic pricing and effective contract negotiation
- Ensure quotes are prepared in accordance with applicable regulations and submitted on time
- Implement approved sales strategies and initiatives within the assigned territory
Requirements
- Degree or Diploma in Engineering, Business Administration, Marine, or related discipline (or equivalent qualification)
- Minimum 8 years of experience in sales or service within the marine or industrial sectors
- Experience working with governmental agencies is a plus
- Strong track record in customer relationship management and service sales performance
- Strong communication, interpersonal, negotiation, and presentation skills
- Customer-oriented mindset with a proactive and collaborative approach
- Good command of both written and spoken English and Chinese
- Ability to work effectively in a challenging and dynamic environment
- Willingness to travel for business as required