About the role
AI summarisedThe Technical Configuration Management role ensures product configuration accuracy and traceability across the customer order lifecycle. The position acts as a key liaison between Sales/Account Teams and internal stakeholders, managing configuration documentation, coordinating reviews, and supporting new product integration and continuous improvement. Responsibilities include managing BOMs, leading issue resolution, and driving configuration excellence to support efficient product delivery and business growth.
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Key Responsibilities
- Manage and maintain product configurations in alignment with customer specifications and internal standards
- Function as the primary interface for Sales / Account Teams for configuration requests and issue resolution
- Collaborate with Sales, Business Management, Product Line Management, and Engineering to validate and maintain accurate customer order configurations
- Support configuration-related project activities, including planning, tracking, and providing input to execution of configuration freeze and validation
- Participate in New Product Integration (NPI) and Continuous Improvement Processes (CIP) to ensure configuration, readiness and consistency over time
- Lead the development, implementation, and release of BOMs and product structure for complex products
- Drive the development and implementation of new product manufacturing, test, and sourcing strategies
- Provide recommendations to improve the commercialization of the product
- Actively participate in design reviews, providing DFA, DFAe, DFTp, ITO, and operational efficiency improvement feedback
- Lead the disposition and resolution of issues requiring Long Term Corrective Action (LTCA) for project/program
- Perform root cause corrective analysis (RCCA) and correlate to determine systemic issues
- Manage strategic vendor issues, facilitating communication between supplier and internal stakeholders to resolve issues and put solutions in place
Requirements
- Proficiency in configuration management tools and processes, including Product Architecture, BOM management, Engineering changes, and Configuration Accuracy discussions
- Ability to work across multiple functions including Product Line Management, Engineering, Manufacturing, Business Management, and Sales to align configuration requirements and resolve configuration-related issues
- Ability to work effectively under pressure and manage shifting priorities
- Cross-regional collaboration and experience in matrix organizations are essential
- Experience in customer-facing roles or account support, with the ability to translate customer requirements into actionable configuration plans
- Demonstrated capability in technical project management, including planning, tracking, and executing configuration milestones
- Ability to manage complex configuration histories and ensure traceability across multiple product revisions and customer engagements
- Strong analytical and critical thinking skills