About the role

AI summarised

This is an IT Support Technician - VIP role at CMA CGM Group, a global leader in shipping and logistics. The position provides high-level IT and audiovisual support to VIPs and ensures flawless operation of strategic headquarters infrastructures. The role requires at least 7 years of experience in operational support, including VIP support, and strong technical skills in Windows, macOS, audiovisual systems, and collaboration platforms.

BusinessFull-timeGeneral

Key Responsibilities

Provide on-site support (levels 1, 2 and 3) for the Group's VIPs, covering headquarters and additional locations.
Manage the IT fleet (Windows and Apple): configuration, deployment, maintenance.
Work on mobile devices (tablets, smartphones).
Participate in onboarding/offboarding: account creation follow-up, account and equipment setup, training/support, device handover and collection.
Deploy and support the adoption of new hardware and software solutions.
Write, maintain, and distribute technical procedures and user guides.
Create, track, and close tickets in the ticketing tool (ServiceNow).
Conduct first-level investigation and support on on-prem and cloud infrastructures used by VIPs.
Ensure daily operation and first/second-level support for audiovisual equipment at headquarters and branch locations.
Prepare rooms before meetings/events: network checks, Microsoft Teams Room (MTR) environment tests, UC & AV monitoring tools setup, audio/video/network checks and live monitoring.
Provide in-room and/or control-room support for audio, video, lighting, recording, etc.
Operate and troubleshoot equipment such as: video switchers, matrices, audio processors, PTZ cameras, amplification systems, wireless microphones, etc.

Requirements

Minimum 7 years of successful experience in operational support (including VIP support).
Solid knowledge of professional audiovisual systems (video and audio signals, HDMI, NDI, broadcast formats).
Strong understanding of network architectures (IP, VLAN, Wi-Fi, addressing, switching).
Advanced knowledge of Windows and macOS environments (installation and troubleshooting), as well as workstation administration tools (Intune, SCCM, Active Directory, GPO, print servers).
Experience with collaboration platforms (Teams, Zoom, Webex).
Strong teaching abilities for training users on IT and AV solutions.
Clear and tailored communication with VIPs/Executive leadership, calm and professional demeanor.
Excellent stress management: ability to handle any situation with organization, technical skills, and diplomacy.
Excellent verbal and written communication in French and English.
Experience in a multinational corporate environment is recommended.
Proven experience in a VIP context.
Technological watch / continuous learning mindset.
Additional Appreciated Skills: AI, automation, etc.
Streaming / live production experience (YouTube, Twitch, Vimeo).
Expertise with the Apple ecosystem.