About the role
AI summarisedService Delivery Supervisor at CMA CGM Group, a global shipping and logistics leader, responsible for overseeing service delivery tasks such as booking, documentation, counter, invoicing, and disputes to meet customer requirements and adhere to group processes. The role involves managing a team, conducting reviews with internal departments, and escalating unresolved issues to ensure excellent customer service.
BusinessFull-timeGeneral
Key Responsibilities
- Deliver excellent incident (case) management as per Service Level commitment
- Managing the team day to day to meet KPIs
- Conduct regular Reviews with internals departments (GBS, Sales, Lines, Finance,…) to deliver any improvement or address any risk
- Engage with internal departments (GBS, Sales, Lines, Finance,…) for better resolution time & process
- Effective management and escalation of unresolved customer technical problems
- Motivate and develop your team to provide the best service
Requirements
- Strong knowledge in Shipping Industry (minimum 5 years of experience)
- 5+ years in a Service Delivery team
- 2-4 years of manager and supervisory experience
- Management Skills
- Commitment in delivering the best Customer Experience
- Must be able to prioritize work effectively and manage time efficiently
- Great communication skills
- Analytical & Reporting aptitude (Data, Qliksense)