About the role
AI summarisedThis is a customer service role in branch banking at a consumer banking group. The officer handles customer inquiries, transactions, and promotes banking products.
BusinessFull-timeGeneral
Key Responsibilities
- Handle customer inquiries and provide accurate information on banking products and services.
- Process over-the-counter transactions such as deposits, withdrawals, and fund transfers.
- Identify customer needs and cross-sell appropriate banking products.
- Ensure compliance with bank policies and regulatory requirements.
- Maintain accurate records of transactions and customer interactions.
- Resolve customer complaints and escalate issues as necessary.
- Assist in branch operations and administrative tasks.
Requirements
- Diploma or degree in any discipline.
- Prior experience in customer service or banking is preferred.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficient in Microsoft Office applications.
- Knowledge of banking products and services.
- Strong problem-solving skills.
- Customer-oriented mindset.