About the role
AI summarisedSenior Condominium Manager role at Knight Frank, a global real estate consultancy, responsible for leading the management and operations of a luxury residential development. The role involves overseeing daily estate operations, guiding the site management team, and liaising with the Management Council to ensure exceptional service standards and resident satisfaction.
BusinessFull-timeGeneral
Key Responsibilities
- Lead and manage the on-site management team, setting high service standards aligned with luxury residential expectations
- Oversee daily estate operations, ensuring facilities, services, and common areas are maintained to exceptional standards
- Serve as the key liaison between the Management Council, residents, and service providers, fostering strong and professional relationships
- Manage and monitor performance of vendors and contractors to ensure quality service delivery and contractual compliance
- Oversee renewal and administration of service contracts, insurance policies, and statutory requirements
- Ensure full compliance with BMSMA regulations, building by-laws, and safety standards
- Handle residents' feedback, concerns, and complex issues professionally and promptly, maintaining high levels of resident satisfaction
- Organise and support Council Meetings, Annual General Meetings (AGMs), and committee discussions, ensuring proper governance and follow-through
- Prepare, manage, and monitor annual budgets, financial reports, and expenditure to ensure prudent financial management
- Drive continuous improvement initiatives to enhance operational efficiency and resident experience
Requirements
- You have at least 8 years of condominium management experience, preferably managing luxury or large-scale residential developments
- You possess strong experience working with Management Councils and high-expectation stakeholders
- Demonstrated leadership capability in managing site teams and multiple service providers
- Sound knowledge of BMSMA, regulatory compliance, and estate governance practices
- Excellent communication, negotiation, and stakeholder management skills
- Highly organised, detail-oriented, and able to manage complex operational matters confidently
- Service-driven mindset with strong professionalism and discretion suited for luxury residential environments