About the role

AI summarised

The Technical Application Specialist at Abbott provides expert technical support, training, and troubleshooting for diagnostic instruments and assays. This role involves customer-facing activities such as training, implementation, issue resolution, and technical documentation, while collaborating with global teams to maintain product performance and customer satisfaction. The position requires a blend of technical expertise, communication skills, and hands-on experience in diagnostic laboratory environments.

HealthcareOnsite

Key Responsibilities

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships
Deliver customer operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through to Test-of–Record
Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
Provide operator training and coaching on assay and instrument (hardware and software)
Prepare technical documents and reports for implementation, training, and investigations
Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
Host user meetings, workshops, seminars to update products information on instrumentation and support
Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues
Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry
Work closely with other TAS and Service team to seek feedback and scope out potential lot issues

Requirements

Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines
Minimum 5-7 years relevant experience and proven track record in a diagnostic laboratory in a similar position
Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff
Good knowledge in Technical Assay and systems to act as expert for product line responsibility
Highly developed communication skills and ability to demonstrate empathy and engagement with customers
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Must be willing and able to be on standby after work hours/ work overtime to resolve issues when arises