About the role
AI summarisedAmazon is seeking a Senior Manager to lead the Global Corporate Employee Relations team across APJC. This role involves developing employee relations strategies, managing regional ER managers, and partnering with business leaders to foster positive workplace environments. The ideal candidate has extensive ER experience in multiple APJC countries and strong strategic leadership skills.
BusinessFull-timeHuman Resources
Key Responsibilities
- Develop and execute comprehensive employee relations strategies that foster positive workplace environments across APJC countries, with particular focus on Korea, Japan, Indonesia, and Vietnam
- Lead assessments and proactive employee relations strategies
- Partner with business leaders, legal teams, regional People eXperience and Technology (PXT) teams, and where applicable, employee representatives to build constructive relationships and address potential concerns proactively
- Drive the development and implementation of Response Plans for all APJC countries
- Oversee Employee Representative Body (ERB) program operations across the region
- Manage and develop regional Employee Relations Managers
- Provide strategic guidance and mentorship to direct reports on complex employee relations cases
- Build capability within the local PXT and wider GCER team through training, coaching, and knowledge sharing initiatives
- Collaborate with GCER leadership to ensure consistent global standards while adapting to local market requirements
- Oversee the design and delivery of region-specific employee relations training programs
- Lead cross-functional initiatives supporting business expansion and new market entry
- Manage relationships with external consultants and legal advisors
Requirements
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- 5+ years of people management, including 2+ years as a manager of managers experience
- Bachelor's degree in Human Resources, Human Resources Management, Employee Relations, Business/Management, Psychology, or a related field
- 12+ years of progressive experience in employee relations or human resources
- Demonstrated experience managing employee relations in multiple APJC countries
- Demonstrated experience managing complex employee relations matters with a balanced, solutions-oriented approach
- Experience building positive workplace relationships across diverse cultural and regulatory environments within Asia Pacific
- Deep understanding of employment laws and regulations across key APJC markets
- Strong analytical skills with experience using HR analytics and sentiment tracking tools
- Proficiency in case management systems and employee relations databases
- Exceptional strategic thinking and problem-solving abilities
- Strong crisis management and decision-making skills under pressure
- Ability to influence and advise senior executives without direct authority
- Demonstrated ability to 'look around corners' and anticipate potential issues
- Experience working in technology, e-commerce, or logistics industries
- Multilingual capabilities (English required; Mandarin, Japanese, Korean, or other APJC languages preferred)
- Previous experience with Amazon or other large multinational corporations
- Background in change management and organizational development