Senior Finance Manager – Customer Care

Key Responsibilities

• Financial Strategy & Performance Management Own monthly Customer Care financial reporting, including actuals vs forecast, trend analysis, and performance insights.
• Deliver clear, concise financial commentary and dashboards to support the Finance Director, Customer, and senior stakeholders.
• Run detailed performance analysis across Customer Care, Retailer Support, and Service Operations, highlighting risks, opportunities, and corrective actions.
• Ensure consistency, accuracy, and governance of financial data across markets and functions.