About the role

AI summarised

The Business Systems Analyst and Developer is responsible for managing the full lifecycle of IT application development, from gathering requirements and designing architecture to building, testing, deploying, and supporting scalable and secure solutions. The role involves collaborating with business users and IT teams to align technical deliverables with organizational goals, supporting ITSM processes, and liaising with HQ and external vendors. Candidates should have a technical degree, 1–3 years of relevant experience, and proficiency in web technologies, enterprise platforms, and IT service management frameworks.

ComponentsOnsite

Key Responsibilities

Manage all phases of application development, from detailed requirements gathering and architectural design to development, testing, deployment, and post-production support
Build secure, scalable, and maintainable IT solutions with advanced functionalities, applying best practices and performance optimization, administer the IT platforms, ACL management, support platform upgrading
Evaluate and adopt appropriate development platforms and approaches, including low-code/no-code or traditional coding to meet requirement
Collaborate effectively with business users and IT teams to align technical solutions with broader organizational goals and ensure high-quality delivery
Liaise with HQ team and external service providers for implementations, enhancements, and troubleshooting
Executive any other tasks or roles assigned by superior

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or a related technical field
Minimum 1–3 years of experience; high-potential fresh graduates with strong internship portfolios in software development will be considered
Proficiency in JavaScript, HTML, CSS, SQL, and REST/SOAP APIs for system integration
Strong ability to analyse complex business problems, define root causes, and translate them into structured technical requirements
Prior exposure to enterprise platforms such as ServiceNow, Intramart, Microsoft Power Platform, or SharePoint
Excellent communication and people skills to effectively liaise with business user and technical teams
Understanding of the ITIL framework (Incident, Change, Problem and Request Management) and Agile/Scrum methodologies
Familiarity with cloud concepts