About the role

AI summarised

The Customer Engineer Director at Applied Materials leads regional customer engineering teams, overseeing service delivery, financial forecasting, staffing, and operational performance for semiconductor and display equipment. This role ensures customer satisfaction, drives quality and continuous improvement, manages inventory and warranty processes, and develops technical and managerial talent. The director is responsible for upholding safety standards, escalating system issues, and aligning team activities with business goals.

EquipmentOnsiteCustomer Service & Support

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service)
Identifies and pursues service agreement business in conjunction with marketing and sales
Manages start ups in terms of time and cost requirements
Manages local inventories and RMA procedure
Manages systems start up and warranty cost under reserve
Ensures customer satisfaction with Company service and system performance
Interviews, hires, and trains customer engineers as necessary to support regional business
Ensures employee satisfaction through communication of business progress and all related action, setting goals and controlling achievements, and establishing training and career development plans
Ensures the appropriate safety practices among customer engineers
Escalates system downs according to valid escalation procedure to ensure earliest possible return to service

Requirements

Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Applies in-depth understanding of how own discipline integrates within the segment/function
Manages multiple related teams, sets organizational priorities and allocates resources
Identifies and resolves complex technical, operational and organizational problems
Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
Guided by business unit, department or sub-functional business plans
Influences others internally and externally, including senior management
Requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times
Demonstrates the highest level of ethical conduct reflecting Applied Materials' core values