About the role
AI summarisedSolution Consultant specializing in SAP FI/CO at a global technology company. The role involves providing functional support, troubleshooting, managing application queries, and driving process improvements in a shared services environment.
IndustrialFull-timeFinance
Key Responsibilities
- Assist the team in trouble shooting and provide first level support to the GBS staff and to the customers
- Manage and resolve application related queries (including investigation, followup, issue resolution for customers' queries)
- Review the performance of the processes in GBS and recommend and follow up on the areas of improvement
- Delegate technical requests to relevant technical support personnel and ensure that issues are being resolved timely (support)
- Assist in the data migration activities for the companies which are adopting the new SAP platform
Requirements
- Typically 4-6 years of experience within service operations/ service management area (in 2 or more business processes/ areas) or country/ cluster, sector/ cross sector or corporate unit
- 4-6 years experience in SAP FI/CO Functional Supports
- 4-6 years experience in SAP implementation projects / Consulting will be an added advantage
- Ability to detect, surface and resolve conflicts and creation of a positive climate for nurturing team spirit; teamwork
- Minimum 2 years required for cross border service delivery