About the role
AI summarisedField Service Technician at Micron Technology, a semiconductor company, responsible for troubleshooting and maintaining desktop environments, providing customer support, and meeting response time targets. The role involves software/hardware installations, upgrades, backups, and documenting incidents.
IDMFull-timeIT
Key Responsibilities
- Meet timelines according to priority: Priority 1 – contact customer immediately, begin working on problem as soon as possible; Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours; Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.
- Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
- Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library. Read technical articles and entries about common fixes/bugs to stay current.
- Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
- Perform all installations, upgrades, and backups of software and hardware applications.
- Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
- Provide high-level customer service.
- The role operates on a permanent day shift schedule (8:00am–5:30pm, Monday to Friday). And the candidate needs to support alternative shift arrangements based on business needs.
Requirements
- Diploma in Information Technology (IT)
- Prior experience will be considered an advantage