Senior Associate/Associate (Ops Planning and Workplace Enablement)

Key Responsibilities

• Support end-to-end coordination of digital projects, including requirements gathering, task tracking, timelines, and deliverables.
• Assist Project Managers and product owners in monitoring project progress, risks, dependencies, and action items.
• Maintain project documentation such as project plans, requirement documents, meeting notes, decision logs, and status reports.
• Support the organisation of project meetings, taskforce sessions, workshops, and user engagement sessions.
• Act as a key point of contact between business users, IT teams, vendors, and internal stakeholders.
• Coordinate inputs, feedback, and approvals from multiple stakeholders to ensure timely project execution.
• Prepare presentation materials, progress updates, and briefing notes for management and governance forums.
• Review existing business processes and identify opportunities for digitalisation, automation, or efficiency improvements.
• Support user acceptance testing (UAT), pilot runs, and rollout activities for new digital solutions or systems.
• Track issues, user feedback, and enhancement requests, and follow up on resolution with relevant teams.
• Maintain project dashboards, trackers, and reports to support project governance and management oversight.
• Analyse basic project or operational data to identify trends, risks, or improvement areas.