About the role

AI summarised

This is a Level 2 Cloud Engineer role supporting Windows and Linux workloads on AWS in a regulated enterprise environment. The engineer will handle operational support, troubleshooting, patching, and security compliance for cloud infrastructure, working closely with network and security teams.

ElectronicsFull-timeInformation Technology

Key Responsibilities

Provide Level 2 operational support for Windows Server (2016/2019/2022) and Linux distributions (RHEL, Amazon Linux, Ubuntu).
Perform OS-level troubleshooting, service restarts, performance checks, and log analysis.
Support core platform services: Windows (AD, DNS, GPO, WSUS) and Linux (systemd services, cron, filesystem, package management).
Handle incidents, problems, and service requests via ITSM tools.
Support workloads running on core AWS services: EC2, EBS, S3, AWS Systems Manager (SSM), Amazon CloudWatch.
Assist with instance provisioning, validation, start/stop, resize, snapshot, and recovery activities.
Support UAT and PROD operational readiness and BAU handover.
Support AWS environments with internet and intranet-based ingress and egress traffic flows, VPCs, subnets, route tables, and security groups.
Work with network and security teams to validate end-to-end connectivity paths, design and support Layer 4 and Layer 7 load balancing using AWS NLB and ALB, implement and manage API exposure using Amazon API Gateway, and configure forward and reverse proxy solutions (e.g., NGINX).
Troubleshoot connectivity, DNS resolution, proxy routing, and firewall-related issues.
Support secure ingress and egress architecture by implementing reverse proxy, forward proxy, and WAF patterns, ensuring secure access control, SSL/TLS termination, and traffic inspection.
Perform post-implementation testing and verification from OS and network perspective.

Requirements

5+ years of hands-on OS support experience across Windows and/or Linux.
2+ years supporting workloads on AWS.
Experience operating in enterprise or regulated environments.
Windows Server administration (2016/2019/2022).
Linux administration (RHEL / Amazon Linux / Ubuntu).
AWS operational experience with EC2, EBS, S3, IAM (roles and instance profiles – operational usage), Systems Manager (SSM), CloudWatch.
Understanding of VPC fundamentals, security groups and basic routing, load balancer integrations (NLB awareness).
Scripting skills: PowerShell (Windows), Bash/Shell scripting (Linux).
Strong troubleshooting and incident triage capability.
Clear communicator able to work with cloud, network, and security teams.
Process-driven and comfortable working with runbooks and controls.
Proactive, ownership mindset with willingness to upskill.