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Jobfoundry
Lenovo

[LPS] Wintel Engineer

Lenovo
ElectronicsSINGAPORE, Central Singapore, SingaporeFull-time1 months ago
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About the role

AI summarised

This is a L1 WinTel Engineer role responsible for monitoring, first-level support, and incident handling for Windows Server and Active Directory infrastructure in a 24x7 rotating shift environment. The role involves routine operational tasks, escalation to L2 engineers, and collaboration with vendors and teams.

ElectronicsFull-timeInformation Technology

Key Responsibilities

  • Monitor Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.
  • Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.
  • Conduct routine Windows system health checks and document findings.
  • Act as the first responder during shift for Windows Server or service-related incidents.
  • Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).
  • Create and update incident tickets with clear and accurate information.
  • Escalate promptly to L2 WinTel engineers or vendor support when issues exceed L1 scope.
  • Support routine operational tasks such as daily health checks, updating and closing ITSM tickets, user account administration (Active Directory), service restarts, backup monitoring, and log collection.
  • Assist in Windows Server patching, scheduled maintenance, and system updates under supervision.
  • Follow established runbooks for system checks, failover tests, cluster checks, and recovery procedures.
  • Perform duties within a rotating 24×7 shift schedule, including nights, weekends, and public holidays.
  • Ensure proper handover to the next shift with accurate and complete status updates.

Requirements

  • Around 3 years of experience in Windows Server / WinTel system support or operations.
  • Basic knowledge of Windows Server administration (2012/2016/2019/2022).
  • Understanding of directory services concepts (AD, DNS, DHCP).
  • Active Directory basics (user management, OU navigation, group membership, lockout checks).
  • OS patching processes.
  • Storage concepts (LUN usage, disk partitions).
  • Monitoring tools and ITSM/ticketing systems.
  • Familiarity with ITIL processes.
  • Basic scripting knowledge (PowerShell preferred).
  • Exposure to virtualization platforms (VMware/Hyper‑V) or cloud environments is a plus.
  • MCSA, Windows Server, or equivalent knowledge is advantageous.
  • Experience with enterprise server hardware (Dell, HP, Lenovo).
  • Singaporean or Singaporean Spouse (if applicable due to security clearance requirements).
  • Basic familiarity with automation tools (PowerShell DSC, SCCM, Intune).
  • Exposure to backup and disaster recovery operations (Veeam, Commvault).
  • Strong communication skills.
  • Detail-oriented with a strong sense of responsibility.
  • Ability to follow structured procedures accurately.