About the role
AI summarisedCustomer Engineer at Applied Materials, a semiconductor equipment company. Responsible for installing, maintaining, and upgrading customer equipment, performing preventative and corrective maintenance, and collaborating with senior engineers and customers. Requires 4-7 years of semiconductor industry experience and mechanical aptitude.
EquipmentFull-timeCustomer Service & Support
Key Responsibilities
- Install, maintain, and upgrade customer equipment
- Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
- Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
- Train and mentor junior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Requirements
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 4-7 years of work experience in semiconductor industry or other equipment support industry
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols