About the role
AI summarisedThis role at Changi Airport involves managing passenger experience and terminal operations. The assistant manager or senior associate will lead systems design, develop digital solutions, formulate policies, and implement initiatives to enhance service quality and operational efficiency.
BusinessFull-time7040
Key Responsibilities
- Lead Systems design and management
- Work with stakeholders to scout new technologies and co-develop digital solutions to transform the future of operations
- Conduct user studies and research to understand needs to drive enhancements to airport systems and operations
- Liaise with stakeholders to manage operational systems to ensure efficient operations
- Formulate policies, design processes and monitor KPIs, customer feedback to uphold service and operational excellence
- Overall management of passenger service touchpoints
- Work with stakeholders in designing and implementing new passenger initiatives to improve overall passenger experience
Requirements
- Good Degree in any discipline, 2 years of relevant working experience
- Positive attitude, self-motivated and able to work independently
- Strong analytical thinking skills with experience of designing processes and/or digital solutions
- Strong problem-solving skills with good ability to multi-task
- Strong communicator and negotiator with good presentation skills
- Strong team player with good interpersonal and stakeholder management skills
- Candidates with prior experience in operations, digital solutions or projects management have an added advantage