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Applied Materials

Customer Engineer II (iTeam -Etch)

Applied Materials
Equipment EngineeringSingapore,SGPFull-time3 weeks ago
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About the role

AI summarised

Entry-level Customer Engineer (Etch) at Applied Materials, a semiconductor equipment company. Responsible for installing, maintaining, and upgrading customer equipment, performing preventative and corrective maintenance, and using digital analytics for troubleshooting. Requires 1-4 years of field service experience, technical degree or certification, and mechanical/electrical aptitude.

EquipmentFull-timeCustomer Service & Support

Key Responsibilities

  • Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
  • Use digital analytics for troubleshooting
  • Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
  • Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
  • Coordinate and communicate directly with customers
  • Participate in projects/assignments in meeting organization goals
  • Fulfill additional duties, as assigned

Requirements

  • Completion of an Associate degree, military technical training, field service experience, or trade certification
  • 1–2 years of work experience in customer/field service support, or a related technical field
  • Ability to read and interpret electrical and mechanical schematics
  • Experience diagnosing and resolving basic technical challenges
  • Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
  • Familiarity with hand tools and their appropriate usage, including digital multimeters
  • Effective written and verbal communication skills
  • Basic knowledge of Microsoft Excel, Word, and PowerPoint
  • Possession of a valid driver's license and the ability to obtain a passport, if travel is required
  • Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols
  • 2-4 years of work experience in customer/field service support, or a related technical field (preferred)
  • Associate degree in electronics or engineering technologies (preferred)
  • Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics (preferred)