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CapitaLand Investment

Intern, Brand & Marketing (Ascott Star Rewards)

CapitaLand Investment
BusinessSingapore, Central SingaporeFull-time1 months ago
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About the role

AI summarised

This is an internship role within the Brand & Marketing team at Ascott Star Rewards, a hospitality loyalty programme. The intern will assist members with inquiries, analyze performance metrics, support loyalty initiatives, and contribute to training materials and toolkits.

BusinessFull-timeGeneral

Key Responsibilities

  • Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.
  • Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.
  • Strategise communications to provide timely information to ASR members.
  • Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.
  • Analyze and provide monthly performance metrics for our membership enquiries, identifying areas for improvement and optimization.
  • Support the development of new toolkits, playbooks, and loyalty programme initiatives, helping us evolve and innovate.
  • Analyze the loyalty landscape, uncovering valuable insights and trends to inform our future strategies.
  • Contribute to the launch of new loyalty initiatives, assisting with operational coordination and on-the-ground activation.
  • Provide support to the team on special projects when required.
  • Provide support for administrative tasks (status match and profile deletion requests).

Requirements

  • Currently pursuing a diploma/degree in Hospitality or Marketing. Passion for the hospitality industry and a desire to learn and grow. Strong computer skills and proficiency in Microsoft Office. Analytical abilities and a keen eye for detail. Excellent written and verbal communication skills. Ability to work independently and take initiative, combined with strong time management skills. Collaborative spirit and the ability to thrive in a multicultural team environment. Strong ethical values with a professional demeanor. Creative, inquisitive, and driven to make a difference. **Closing Statement:* At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.