About the role

AI summarised

The Travel Concierge Service Manager at UOB acts as a personal travel assistant for high net worth customers, managing travel and lifestyle enquiries, curating customized itineraries, and coordinating flights, accommodations, and land services. The role requires staying updated on travel trends, collaborating with internal specialists and destination partners, and delivering exceptional customer experiences to build loyalty.

BusinessFull-timeGeneral

Key Responsibilities

Assume the role of a travel personal assistant to UOB's high net worth customers.
Manage enquiries for travel and lifestyle related services.
Plan the end-to-end components of customers' travels including curating customized itineraries, arranging flights, accommodations and land services.
Conduct post-trip follow up.
Work with internal product specialists as well as destination concierge partners to deliver extraordinary travel experience to customers through tailor made and experiential programs.
Be savvy of current travel and lifestyle trends and provide customers sound recommendations.
Ensure customers are fully satisfied with the overall product and service.
Be kept abreast of new product development, internal marketing and promotion activities and participation in customer events, as and when required.
Deliver superior customer service and bespoke customer experience with the objective to build customer loyalty.

Requirements

Requirements were not listed in the extracted data for this post.