About the role

AI summarised

The Contracts Specialist supports the end-to-end administration of revenue contracts and service-level agreements (SLAs) within SMRT Trains Ltd. Responsibilities include billing enquiry resolution, contract administration, stakeholder coordination, process improvement, and financial reporting. The role requires a diploma in Science, Building, or Engineering, at least two years of relevant experience in maintenance, operations, or project management, and proficiency in tools like SAP and ARIBA.

TransportOnsite

Key Responsibilities

Address billing enquiries and resolve contractual disputes relating to Revenue or Service Level Agreements (SLAs)
Channel billing feedback and complaints to the relevant departments for service enhancement
Liaise with various internal stakeholders such as Legal, Finance, IT, Procurement, Maintenance, Operations and Project Teams to resolve any billing matters or closure to any service feedback
Identify risks associated with different approaches of business process change
Implement business process improvement solutions to achieve operational effectiveness
Prepare to brief in monthly management meeting on customer and financial reports based on billing and settlement activities
Perform data entry and maintain organized billing files in Company’s archiving systems
Support process improvements programmes (such as KAIZEN)
Execute sound project management principles and financial acumen when handling reimbursements or grants
Handle Purchase Requisition (PR) / Purchase Order processing for Office Supplies required by System Management department

Requirements

Recognized diploma in Science, Building or any Engineering branch
At least 2 years of experience in Maintenance, Operations and Project management related field
Exposure to Legal, Finance or Quantity Surveyor works would be an added advantage
Exposure or experience in the Rail/Transportation Industry is an advantage
Self-driven, meticulous, with good time management skills
Ability to independently handle multiple complex issues concurrently
Objective based approach to work and with the ability to set and meet targets
Demonstrate flexibility in resolving issues
Demonstrate innovation and creativity in overcoming challenges and difficulties
Sound knowledge and awareness of general business processes and organisational framework
Proficient at producing and presenting reports and proposals
Comfortable in dealing with different levels of personnel from technical and frontline staff to Senior Management levels
Microsoft literate in the use, functionalities and modules
Knowledge in SAP and ARIBA would be an advantage