About the role
AI summarisedTechnical Product Support Engineer at Applied Materials, a semiconductor equipment company, providing systems support for e-beam technology. Acts as intermediary between customer and factory, supports beta tools, and analyzes system performance metrics.
EquipmentFull-timeEngineering
Key Responsibilities
- Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
- Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes
- Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.
Requirements
- Bachelor's degree in Engineering or Physics-related discipline
- Prior experiences in semiconductor equipment
- Hands-on expertise with E‑beam systems and complex hardware/software troubleshooting
- Experience supporting beta tools, including installation, calibration, and early phase issue resolution
- Ability to analyze and communicate system performance metrics (Uptime, MTBF, Availability)
- Strong written and verbal communication skills; experience with GPS documentation (e.g., CENs, BKMs) preferred