About the role
AI summarisedThe Train Captain operates passenger trains on SMRT's North-South and East-West lines, ensuring safe, secure, reliable, and efficient service. Responsibilities include operating trains, communicating with the Operations Control Centre, making public announcements, responding to emergencies, and assisting commuters. The role requires technical knowledge of train systems, strong interpersonal skills, and the ability to work rotating shifts including weekends and holidays.
TransportOnsite
Key Responsibilities
- Analyze train faults systematically to ensure delays and incidents are responded to promptly and handled appropriately
- Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service
- Make effective radio communication with Operation Control Centre to report operational and situation updates
- Make in-train public address announcement to update operational and train information to commuters onboard trains
- Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises
- Perform emergency response procedures and assist in rail service incident management, recovery, and incident investigations
- Assist commuters in distress or casualties during an emergency
- Participate in the continuous improvement of work systems and processes
Requirements
- NITEC in an Engineering discipline
- Able to work shift including weekends and public holidays
- Possess basic IT/digital literacy
- Possess a friendly and pleasant disposition
- Possess a customer service-oriented personality
- Able to communicate effectively and clearly
- Be well-disciplined and a good team player
- Be meticulous and alert
- Able to work independently
- Able to work under stressful environment