About the role

AI summarised

The Usage Partnership & Loyalty Manager is responsible for developing and managing strategic partnerships and loyalty programs to drive customer engagement and usage within a financial services company. The role involves identifying partnership opportunities, negotiating agreements, and overseeing program execution to enhance customer loyalty and product adoption.

BusinessFull-timeGeneral

Key Responsibilities

Identify, evaluate, and negotiate strategic partnership opportunities to drive customer acquisition and engagement.
Develop and manage loyalty programs that incentivize desired customer behaviors and increase product usage.
Collaborate with internal teams (marketing, product, analytics) to design and implement partnership and loyalty initiatives.
Monitor and analyze program performance metrics, providing insights and recommendations for optimization.
Manage end-to-end execution of partnership agreements, including legal, compliance, and operational aspects.
Build and maintain relationships with external partners to ensure mutual value and long-term collaboration.
Stay abreast of industry trends and competitive landscape to inform partnership and loyalty strategy.

Requirements

Bachelor's degree in Business, Marketing, Finance, or related field.
5+ years of experience in partnership management, loyalty program management, or related roles.
Proven track record of negotiating and managing successful partnerships.
Strong analytical skills with experience using data to drive decision-making.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally and manage multiple projects simultaneously.
Experience in financial services or fintech is preferred.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).