About the role
AI summarisedJoin Applied Materials, a global leader in materials engineering solutions, as a Technical Product Support (TPS) Engineer. You will be responsible for providing comprehensive technical support for our cutting-edge etch equipment to customers, acting as a critical liaison between the customer and the division engineering teams.
EquipmentOnsiteEngineering
Key Responsibilities
- Manage all technical support aspects for a specific customer, including escalations, fleet performance monitoring, system installations, and improvement programs.
- Serve as the field escalation focal point between the customer and the Division, providing technical support and documentation to diagnose, troubleshoot, repair, and debug equipment issues.
- Provide Alpha Site support for engineering activities related to the installation, operation, calibration, service, and testing of new hardware, processes, or software designs.
- Deliver Beta Site Support for the installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
- Initiate and review Engineering Change Orders (ECOs) to ensure fixes are well-supported, and follow up with field teams regarding changes.
- Generate and present detailed system performance data, including metrics such as MTBF, MTBI, Availability, process data, and In-Warranty spending analysis.
Requirements
- Demonstrated conceptual and practical expertise in your specific engineering discipline.
- Basic knowledge of related engineering disciplines is required.
- Proven ability to solve complex technical problems by taking a new perspective on existing solutions.
- Strong judgment exercised through the analysis of multiple information sources.
- Ability to act as a resource and mentor for colleagues with less experience.
- Effective interpersonal skills, including the ability to explain difficult information and build consensus.